Repair

We understand how attached you become to your favourite pair of Papillios®. That’s why we provide a specialised repair service to prolong the life and comfort of your footwear.

We offer a number of services to ensure the continued best comfort and value for money. Turn around time for repairs will vary at different times of the year. Ask your retailer for the current turn around time when you drop your shoes off for repair.

As people’s feet differ, so too does the wear of their Papillios®. For those who wear the heels and tips of their shoes first, heel and toe tab replacements are available. These should be replaced before the sole begins to wear away at the cork footbed. For those who are particularly hard on their heels, hardwearing heel tabs are also available. These are best done when the soles are still relatively new to further extend the life of your shoes. When the soles are worn evenly (i.e. when the tread pattern of the soles can no longer be seen) it is time for a complete sole replacement. Sole replacements are available for sandals as well as shoes.

Papillios®  with an exposed cork footbed, may require cork repair due to general wear over time. This is achieved by using heat-moulded cork, which we re-build and grind back to the original shape of the footbed. To extend the life of your cork footbed we suggest you maintain the light covering of cork sealant around the edge, which protects the cork from the elements and prevents it from drying out.

Please note that both the footbed and soles of Papillios®  can be damaged by exposure to extreme heat and water. Do not leave them in a hot car in summer, and if they become wet, dry them out slowly, away from direct heat, never directly in front of a heater.

Birkenstock Australia is NOT open to the general public.
Repairs must be taken in to The Birkenstock Boutique Melbourne, The Birkenstock Clearance Centre St. Kilda or The Birkenstock Boutique Canberra.

For more information call 1800 623 423.

Alternatively, take your repairs to an authorised Papillios® repairer near you:

VICTORIA:

NEW SOUTH WALES:

QUEENSLAND:

SOUTH AUSTRALIA:

TASMANIA:

WESTERN AUSTRALIA: