Returns Policy

Refunds

Birkis4U Pty Ltd is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. All products can be returned for an exchange or refund if the product is faulty or does not fit correctly.

All products must be returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition. Upon receipt of your returned products, Birkis4U Pty Ltd will happily reimburse you for the cost of the goods providing they meet our standard conditions for return. All returns must be sent prepaid for the full price by a traceable carrier.

If the products purchased at Birkis4U Pty Ltd are damaged upon delivery, Birkis4U Pty Ltd will replace them on the condition that written notification of their damage is advised to our Customer Service Centre within three (3) days of receipt of goods. Damaged goods must be returned to the offices of Birkis4U Pty Ltd within 7 working days of purchase to be eligible for a refund. Birkis4U Pty Ltd will naturally reimburse you for any postage charges you incur if the product/s are found to be damaged in transit.

Any returns should first be advised either via email to info@birkenstock.com.au or via mail to our office at 58-60 Easey Street, Collingwood, Vic 3066.