Australia-wide shipping delays have impacted chances of delivery before Christmas. We have updated our extended Christmas return policy to 60 days for orders placed before the 25th of December and 30 days for orders placed after, until the end of January.

Contact Us

Online Order Queries

**We are currently experiencing extremely high levels of enquiries.  We will endeavour to get back to you within 48-72hrs. Thank you for your patience **

**Please note: our customer service is not operational on weekends or public holidays**


You can find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question.

For any other queries please email us using the contact form and we will try to get back to you within 5 business days. We will attend to all urgent requests as a priority. If you have not heard from us after this time please check your junk folder as our reply may have been filtered.

Please Note: We are located in Australia and do not ship internationally, if you do not live in Australia and have not purchased from we will be unable to assist you with your order.

Our office is closed on weekends and public holidays.

Please feel free to contact us during business hours on

Toll Free 1800 623 423 (Select Option 1)

Please email any queries relating to online orders, we are experiencing an extremely high level of enquiries and may not be able to answer your call.

Office Opening Hours

Monday to Friday: 9.00am – 5.00pm

Saturday to Sunday: Closed

Public Holidays: Closed

BIRKIS4U Pty Ltd t/a Birkenstock HQ
113-115 Queens Parade
Clifton Hill Victoria. 3068 Australia
ABN: 93 073 723 127

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