Extremely high demand for Birkenstock products and impacts from Covid-19 on global supply chains has had a significant effect and delay on summer stock delivery. Our local delivery partners have advised that there is still congestion in the Australian freight networks and there are ongoing delays for expected shipping times.

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Online Order Queries

**We are currently experiencing extremely high levels of enquiries.  We will endeavour to get back to you within 48-72hrs. Thank you for your patience **

**Please note: our customer service is not operational on weekends or public holidays**


You can find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question.

For any other queries please email us using the contact form and we will try to get back to you within 2 business days. We will attend to all urgent requests as a priority. If you have not heard from us after this time please check your junk folder as our reply may have been filtered.

Please Note: We are located in Australia and do not ship internationally, if you do not live in Australia and have not purchased from www.birkenstock.com.au we will be unable to assist you with your order.

Our office is closed on weekends and public holidays.

Please feel free to contact us during business hours on

Toll Free 1800 623 423 (Select Option 1)

For any queries relating to online orders, you can reply to your order confirmation email so all details are already provided to customer service.

Office Opening Hours

Monday to Friday: 9.00am – 5.00pm

Saturday to Sunday: Closed

Public Holidays: Closed

BIRKIS4U Pty Ltd t/a Birkenstock HQ
113-115 Queens Parade
Clifton Hill Victoria. 3068 Australia
ABN: 93 073 723 127

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