Holiday Shipping Times and Returns Information

For delivery before Christmas, please ensure you have placed your order on or before Tuesday the 11th December. Orders placed after this date may be subject to peak season delays. Shipping at this time goes express but can take 72 hrs or more from despatch. An extended return period applies for all orders placed in December, you will have 6 weeks from when you receive your parcel, to return to us for a refund or exchange. Returns must be in their original and unworn condition with their box. For return authorisation contact

Please note the online office is closed weekends and public holidays. During the holiday season it may take us more than 24 hrs to reply to enquiries.

Contact Us

Please feel free to contact us during business hours on

Toll Free 1800 623 423 (Select Option 1)
Fax (03) 9481 3771

Please email us with queries or suggestions and we will try to get back to you within 24 - 72 business hours. If you have an urgent enquiry please call us. If you have not heard from us after 72 business hours please check your junk folder as our reply may have been filtered.

Our office is not  manned on the weekend or public holidays.



Our address is

Administration and retail store!

BIRKIS4U Pty Ltd t/a Birkenstock HQ
113-115 Queens Parade
Clifton Hill Victoria. 3068 Australia
ABN: 93 073 723 127

Opening Hours for retail

Monday to Friday: 9.30am – 5.30pm
Saturday: 10.00am – 5.00pm
Sunday: Closed

03 9948 7811 (retail store only)

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