To receive delivery by Christmas, please place your order before the 10th of December. Orders placed after this date cannot be guaranteed delivery in time. Orders placed between 20th November and 25th December will have an extended return period of 8 weeks. COVID-19 UPDATE – Due to high volumes in the Australia Post and freight systems, there may be some delays in deliveries.

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Online Order Queries

You can find  answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question.

For any other queries please email us using the contact form and we will try to get back to you within 24 - 72 business hours. If you have an urgent enquiry please call us. If you have not heard from us after 72 business hours please check your junk folder as our reply may have been filtered.

Please Note: We are located in Australia and do not ship internationally, if you do not live in Australia and have not purchased from we will be unable to assist you with your order.

Our office is closed on weekends and public holidays.

Please feel free to contact us during business hours on

Toll Free 1800 623 423 (Select Option 1)

Office Opening Hours

Monday to Friday: 9.00am – 5.00pm

BIRKIS4U Pty Ltd t/a Birkenstock HQ
113-115 Queens Parade
Clifton Hill Victoria. 3068 Australia
ABN: 93 073 723 127

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