Holiday Shipping Times and Returns Information

For delivery before Christmas, please ensure you have placed your order before Tuesday the 12th December. Orders placed after this date may be subject to peak season delays.

An extended return period applies for all orders placed in December, you will have 6 weeks from when you receive your parcel, to return to us for a refund or exchange. Returns must be in their original and unworn condition with their box. Please make contact with us ASAP to obtain a return authorisation number - info@birkenstock.com.au

Care and Repairs

Repairing your Birkenstocks

We understand how attached you become to your favourite pair of Birkenstocks. That's why we provide a specialised repair service to prolong the life and comfort of your shoes.

We offer a number of services to ensure the continued best comfort and value for money. Turn around time for repairs will vary at different times of the year. Ask your retailer for the current turn around time when you drop your shoes off for repair.

As people's feet differ, so too does the wear of their Birkenstocks. For those who wear the heels and tips of their shoes first, heel and toe tab replacements are available. These should be replaced before the sole begins to wear away at the cork footbed. For those who are particularly hard on their heels, hardwearing heel tabs are also available. These are best done when the soles are still relatively new to further extend the life of your shoes. When the soles are worn evenly (i.e. when the tread pattern of the soles can no longer be seen) it is time for a complete sole replacement. Sole replacements are available for sandals as well as shoes.

Birkenstocks with an exposed cork footbed, may require cork repair due to general wear over time. This is achieved by using heat-moulded cork, which we re-build and grind back to the original shape of the footbed. To extend the life of your cork footbed we suggest you maintain the light covering of cork sealant around the edge, which protects the cork from the elements and prevents it from drying out.

Please note that both the footbed and soles of Birkenstock shoes can be damaged by exposure to extreme heat and water. Do not leave them in a hot car in summer, and if they become wet, dry them out slowly, away from direct heat, never directly in front of a heater.

Please visit birkenstockaustralia.com.au to find a Birkenstock repairer near you.