Extended Returns Period 2023

Shop with confidence this holiday season with our extended returns period. All orders placed online from 30th October 2023 to the 29th December 2023 have an extended return period of 60 days, subject to our return terms and policy.

All purchases made before 30th October or after 29th December 2023 are subject to our standard return policy.

You can read our full returns and refund policy at this link, as well as instructions on how to return your item.

Returns post-Christmas is our peak time and there is a lengthy delay on processing returns during the two weeks after Christmas due to public holiday shut downs and the pressure on the shipping and logistical networks.

Christmas delivery dates

If you're hoping to receive your order before Christmas, please place your order by Monday 11th of December to ensure it can be dispatched to you in time. Orders placed before, on or after the 11th may take up to 5 business days to be processed and dispatched. Any orders placed after this date will still be shipped express, however may not arrive in time for Christmas.

Although we strive to process and post your order as quickly as possible, there can be unforeseen delays with our delivery providers which we have no control over once the order leaves our warehouse. We recommend ordering as early as possible to avoid your order being impacted by any unpreventable postage delays.

For more information, our full shipping policy can be found at this link.

Missed the delivery cut off date? Unsure of what size to get as a gift?

Our Birkenstock Australia Online Gift Cards are available to purchase at any time and are a great alternative if you're unsure on which size or style to buy.

Birkenstock.com.au Online Gift Cards are available to purchase at this link.

Please note, our gift cards are for online purchases only via our website birkenstock.com.au and cannot be used in store or with any of our stockists.

If you are buying shoes as a gift, please look at the sizing chart and fitting information or check with the person you are gifting for their size and style. You can also contact customer support to help determine the size.

Size assistant

Welcome to the Birkenstock Size Assistant!

Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
Or see what a good Birkenstock fit looks like

Your recommended Birkenstock size is

Measuring Tips

Measuring Tips

We recommend using a pencil or a ballpoint pen.

A thick pen can distort the result.

It’s best to measure your feet in the evening as they may expand during the day.