Help & FAQs Menu
Help & FAQs Menu
Home | FAQs | Can I exchange my order?
Can I exchange my order?
Due to restrictions at our warehouse, we do not offer direct exchanges.
When lodging your return you can choose between a full refund or an online credit note for you to repurchase the size or style you need via the website. We will also do all we can to help you find the correct size, or should you wish, a style that suits better.
Read our Returns Policy for more information.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
