Help & FAQs Menu
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Home | FAQs | How do I check the status of my order?
How do I check the status of my order?
Order confirmation and shipping updates are sent via email, if you have not received any notification via email please check your junk, spam, or filtered promotions folders before contacting customer service. For status updates, log into your account and check your Order History. Located towards the right side of table is the Status. This will indicate confirmed, cancelled, shipped, returned, refunded or on hold. If you are not a registered user you can contact us for assistance.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
or
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
