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Home | FAQs | I ordered a gift card online and it has not arrived.
I ordered a gift card online and it has not arrived.
Online gift cards are digital and will send to the email address nominated when placing the order. The purchaser will firstly receive a normal order confirmation, this will not include the gift card.
The gift card is sent separately to the nominated email address, although instant it may take a few minutes to come through. If the payment has gone through and you have not received a confirmation email or the gift card email check the junk or spam folder and that the inbox does not have a block on receiving image files. If you have checked out using an express method such as ShopPay, Apple Pay, or PayPal Express, take note of the email address linked to that account as the order and gift card may default to that email address.
If everything seems in order and you still have not received the gift card, please visit our Contact Us page to reach out to our customer service team.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
