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Home | FAQs | I'm having difficulty using the website, can you help?
I'm having difficulty using the website, can you help?
If you are experiencing any difficulties navigating the website or during the checkout process please contact our customer service team. Email us on help@birkenstock.com.au - include screenshots, if you can, to help us understand what may be happening. Alternatively, call us on 1800 623 423 (menu option 1 for online). We will endeavour to walk you through the website and rectify any issues you may be having.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
or
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or
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
