Help & FAQs Menu
Help & FAQs Menu
Home | FAQs | Only part of my order has arrived.
Only part of my order has arrived.
Sometimes we will send an order as a split shipment, this means multiple items may arrive separately. Normally, we will notify you of a split shipment via email. Please check your email (and spam or junk mail folder) for a split shipment notification. Otherwise, there may have been a picking error and the quantity overlooked. If you did not receive notification of a split shipment and your correct order quantity has not arrived please contact us and our customer service team will rectify the situation for you as soon as possible.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
