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Home | FAQs | The item I ordered is faulty. What do I do?
The item I ordered is faulty. What do I do?
If your order is damaged or faulty upon delivery please let our customer service team know via email within three days of receiving your order.
Please include your order details such as name, order number and a description of the fault. If you are able, also send images showing the area of concern.
The simplest way to notify us of a faulty or incorrect item is to reply to your order confirmation email, this will reach us at our customer service email address help@birkenstock.com.au. The customer service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
or
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HELP
or
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
