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Home | FAQs | The tracking status for my order says 'delivered' but I can't locate it, what should I do?
The tracking status for my order says 'delivered' but I can't locate it, what should I do?
It's not uncommon for parcels to be delivered shortly after the tracking has been updated as delivered. In most cases, the parcel will turn up. Sometimes, if you are not home to receive the delivery, the delivery drivers may tuck it away in a safe spot where it is less noticeable or out of direct line of sight. Please check any areas that could be a hiding spot around your home. If the parcel can't be located on your premises, we suggest following up with the carrier and confirm where the driver delivered the parcel.
If you are still unable to locate your parcel, please contact us with your order number, tracking number and if available, the case number provided by the carrier.
Size assistant
Welcome to the Birkenstock Size Assistant!
Let us help you find the size you’ll be most comfortable in.
Approx time to complete: 5 minutes
OR
Or see what a good Birkenstock fit looks like
Watch fitting video
You’ll need:
+ 2 pieces of A4 paper
+ A fine-tipped pen or pencil
Approx time to complete: 5 minutes
Measuring tips
Step One
Measuring tips
Place the sheets of paper on the floor. Stand straight on the paper with your heels against the wall.
Measuring tips
Step Two
Measuring tips
Measure the width by marking the outermost points at the left and right side of the balls of your feet.
Measuring tips
Step Three
Measuring tips
Measure the length by marking the longest toe of each foot.
Measuring tips
Your recommended Birkenstock size is
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Measuring Tips
Close tips
Measuring Tips
We recommend using a pencil or a ballpoint pen.
A thick pen can distort the result.
