COVID 19 - There are currently some limitations on our services, including delayed deliveries during this time. Our Melbourne stores are temporarily closed until further notice. Our workshop will continue taking repairs. You can find more information on changes here.

Terms and Conditions

Terms of Use

By browsing, accessing or using our website www.birkenstock.com.au, you agree to these Terms and Conditions  of use including that of our Privacy Policy. If you do not agree to these Terms of Use, you may not use this site.

Birkis4U reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates. 

Birkis4U do not represent or warrant that the information accessible via www.birkenstock.com.au is accurate, complete or current. We are not responsible for typographical errors.

Price and availability information is subject to change without notice. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours of products offered on the website.

Returns and Faulty Goods

 

Birkis4U is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. All products can be returned for refund if the product is unsuitable or faulty, provided they fit our returns criteria and/or pass the faulty assessment . Products must be returned in their original condition and packaging, that means that they must be in a new, unused, and unworn condition.

Upon receipt of your returned products, Birkis4U will happily reimburse you for the cost of the goods providing they meet our standard conditions for return. 
We reserve the right to refuse a refund if: 
•    The products are marked, damaged or show signs of wear
•    The products are not returned in their original condition
•    The products are not  returned with the original box or packaging
•    Due to the intimate nature of and for OHS reasons socks cannot be returned if the packaging has been removed.


We will contact you if the items you have returned do not comply with our returns policy and are not eligible for a refund.

Damaged or Faulty Goods


If your order is damaged or faulty upon delivery, Birkis4U will replace or repair them on the condition that written notification of their damage is advised (via email) to our Customer Service team within three (3) days of receipt of goods. The Customer Service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.


Goods damaged in transit must be returned to the offices of Birkis4U within 7 days of receipt and notification of intent to return to be eligible for a refund.  Birkis4U will cover any postage charges you incur if the product/s are found to be damaged in transit or found to be faulty.
All faulty claims are assessed on a case-by-case basis on site by our workshop. The Customer Service team must be notified of any defects or faults as soon as they present. Once a return authorisation has been issued, the item/s must be returned within 7 days. Faulty items will be assessed for reparability first in accordance with our commitment towaste reduction and sustainability, as is our right under the ACCC guidelines to repair any goods where possible before replacement or refund after being subject to assessment.

For the Returns process steps please click here.

Order and Delivery

Delivery Guarantee


At Birkis4U we make every effort to have the items you want in stock at all times. In most instances, if a product appears on our site, we have it in stock. If an item were temporarily out of stock, a consultant would email you with an anticipated delivery date. If we are unable to source the item we will refund your order and may advise of an independent retailer has been supplied the same item from Birkenstock Australia wholesale.

Birkis4U provides you with an estimated arrival period for each delivery as indicated by the freight provider, this period is the normal time taken to deliver goods to your area and may be subject to freight delays due to unforeseen circumstances.

Order Status


For status updates, simply email by replying to either your order confirmation or shipping email or contact Customer Service. Check your junk folder if you have not received either email.


Cancellations


You may cancel your order at any time prior to the order being processed and despatched and incur no charge whatsoever. To enquire as to whether your order has been processed yet, please email us or if urgent, contact Customer Service on 1800 623 423 (option 1 for online ).