COVID 19 - There are currently some limitations on our services, including delayed deliveries during this time. Our Melbourne stores are temporarily closed until further notice. Our workshop will continue taking repairs. You can find more information on changes here.

Returns Policy -Terms and Conditions

Returns Information

Birkis4U is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. All products can be returned for an exchange or refund if the product is unsuitable or faulty, provided they fit our return criteria. All products must be returned in their original condition and packaging, that means that they must be in a new, unused, and unworn condition.

1. Any returns for refunds or exchanges should first be advised via email. Please email the Customer Service team with your order number and request a return authorisation number. You can also reply to your order confirmation, this will automatically include your order number and purchase details.

2. The Customer Service team will then provide a return authorisation and further return instructions.

3. Once you have contacted us and received authorisation please return your order within 14 days of receiving the order.

All returns for change of size or change of mind must be sent via a traceable service at the expense of the customer.

We request that you do not write on the box or use sticky tape on it. Where possible, we try to minimise waste by reusing boxes as part of our sustainability commitment.

Upon receipt of your returned products, Birkis4U will happily reimburse you for the cost of the goods providing they meet our standard conditions for return.

We reserve the right to refuse a refund or exchange if:

  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original condition
  • The products are not  returned with the original box or packaging
  • Due to the intimate nature of and for OHS reasons socks cannot be returned if the packaging has been removed,

We will contact you if the items you have returned do not comply with our returns policy and are not eligible for a refund.

If your order is damaged or faulty upon delivery, Birkis4U will replace or repair them on the condition that written notification of their damage is advised (via email) to our Customer Service team within three (3) days of receipt of goods. The Customer Service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.

Damaged in Transit

Damaged goods must be returned to the offices of Birkis4U within 7 days of receipt and notification of intent to return to be eligible for a refund.  Birkis4U will cover any postage charges you incur if the product/s are found to be damaged in transit or found to be faulty.

Faulty Claims

All faulty claims are assessed on a case-by-case basis on site by our workshop. The Customer Service team must be notified of any defects or faults as soon as they present. Once a return authorisation has been issued, the item/s must be returned within 7 days.

 

Refunds and Exchanges

Exchanges

If the product is unsuitable or faulty, you can return the item for an exchange or refund. Following the return instructions above. However, due to new restrictions at our warehouse, some items can no longer be exchanged directly, upon receipt of your return, we will issue an online credit note for you to repurchase the size or style you need via the website. Outgoing shipping is free of charge. Therefore, exchange return shipping is also complimentary.

We will do all we can to help you find the correct size or should you wish, a style that suits better.

Refund

Birkis4U is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. We are happy to refund orders provided they fit our return criteria. Any returns should first be advised via email, as above, to obtain a return authorisation number.

Credit Card refunds may take up to 5-10 days to clear from day of refund and PayPal transactions may take up to 3 days to clear.

Receipt

All customers of Birkis4U will receive a receipt of purchase via email. Please refer to your shipping confirmation for this. Should you have any enquiries regarding your order please refer to this or provide the order number emailed to you in your order confirmation.

Your tax receipt can be printed out for your referral or sent to you upon request by the online customer service team only.

 

Terms of use

By using our website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. Birkis4U reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Birkis4U do not represent or warrant that the information accessible via www.birkenstock.com.au is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours of products offered on the website.

Order status

For status updates, simply email by replying to either your order confirmation or shipping email or contact Customer Service. Check your junk folder if you have not received either email.

Cancellations

You may cancel your order at any time prior to the order being processed and despatched and incur no charge whatsoever. To enquire as to whether your order has been processed yet, please email us or if urgent, contact Customer Service on 1800 623 423 (option 1 for online ).

We will endeavour to accommodate your request, however once items are processed and despatched they cannot be cancelled.

Unfortunately, we are no longer able to change an item in your order. If you have ordered the wrong item, you will need to cancel your order and place a new order with the correct size or style.

 

Delivery Conditions

What are the costs for delivery?

Birkis4U offers FREE delivery for all orders.

When will my purchase arrive?

Birkis4U provides you with an estimated arrival period for each delivery as indicated by the freight provider, this period is the normal time taken to deliver goods to your area and may be subject to freight delays due to unforeseen circumstances.

Delivery times indicated, start from when the goods leave our despatch. You can usually expect your order to be processed and despatched within 2 working days or up to 4 in busy holiday periods.

Normally, delivery times after despatch vary from next day delivery for some capital cities, to 3-5 days for rural areas, and up to a week for remote locations. Delivery times are estimated and not guaranteed.

Shipment is via StarTrack couriers. For post office boxes, Australia Post Express is used. There have been some changes to delivery, due to COVID-19 please read here.

If you require assistance to track your parcel, please contact StarTrack or Australia Post with your tracking number ready or contact our Customer Service team.

Delivery conditions

Birkis4U recommends that you choose a delivery point where someone will be available to take delivery of your purchases.

If no one is available at the time of delivery Star Track Express have 'authority to leave' if safe to do so. If they do not deem it safe, they will leave a card instructing you to call for redelivery or collection from the depot or a safe drop collection point. There have been some changes to StarTrack delivery due to COVID-19, for further information please read here

If your parcel has been sent via Australia Post Express and no one is home, they will leave a card informing you at which local post office it can be collected.

Please note our courier services have adopted some new measures to allow for social distancing such as contactless delivery during the COVID-19 Pandemic. You can read more about that here.