We have been experiencing higher demand than usual, we will endeavour to answer your enquiries within 72hrs. Our Melbourne boutiques have now reopened.

Returns

If you intend to return an order, please contact the Customer Service team via email for a Web Returns Authorisation Number within 14 days of receiving the goods. If the item is damaged or faulty please contact within 3 days of receipt.

We are currently experiencing extremely high levels of demand and enquiries. There may be delays in shipping and response times. It may take 48hrs or more over business days to answer your enquiry.  We are not operational on weekends or public holidays. Returns are facilitated via email only and we do not process direct exchanges, please refer to our return policy below.

Orders placed in December will have an extended return period of 8 weeks.

 

Returns Process

Email Returns


1. Any returns for refunds should first be advised via email. Please email the Customer Service team with your order number and request a return authorisation number. You can also reply to your order confirmation, this will automatically include your order number and purchase details. 


2. The Customer Service team will then provide a return authorisation and further return instructions.


3. Once you have contacted us and received authorisation please return your order within 14 days of receiving the order. 

 Returns Conditions


All returns for change of size or change of mind must be sent via a traceable service at the expense of the customer.


We request that you do not write on the box or use sticky tape on it. Where possible, we try to minimise waste by reusing boxes as part of our sustainability commitment. 


Upon receipt of your returned products, Birkis4U will happily reimburse you for the cost of the goods providing they meet our standard conditions for return. 


We reserve the right to refuse a refund or charge a resstocking fee if: 
•    The products are marked, damaged or show signs of wear, this includes footprints and toe marks
•    The products are not returned in their original condition
•    The products are not  returned with the original box or packaging
•    Due to the intimate nature of and for OHS reasons socks cannot be returned if the packaging has been removed.


We will contact you if the items you have returned do not comply with our returns policy and are not eligible for a refund.

If your order is damaged or faulty upon delivery, Birkis4U will replace or repair them on the condition that written notification of their damage is advised (via email) to our Customer Service team within three (3) days of receipt of goods.

The Customer Service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.


Damaged in Transit


Damaged goods must be returned to the offices of Birkis4U within 14 days of receipt and notification of intent to return to be eligible for a refund.  Birkis4U will cover any postage charges you incur if the product/s are found to be damaged in transit or found to be faulty.


Faulty Claims


All faulty claims are assessed on a case-by-case basis on site by our workshop. The Customer Service team must be notified of any defects or faults as soon as they present. Once a return authorisation has been issued, the item/s must be returned within 14 days. Faulty items will be assessed for reparability first in accordance with our commitment to sustainability and waste reduction and as is our right under the ACCC guidelines to repair any goods where possible before replacement or refund after being subject to assessment.

 

 

Refunds

Refunds


If the product is unsuitable, you can return the item for refund or credit voucher to repurchase what you need. We would love to help you find the correct size or should you wish, a style that suits better.
Birkis4U is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. We are happy to refund orders provided they fit our return criteria. Any returns should first be advised via email, as above, to obtain a return authorisation number.


Credit Card refunds may take up to 5-10 days to clear from day of refund and PayPal transactions may take up to 3 days to clear.

Exchanges


Due to new restrictions at our warehouse, items can no longer be exchanged directly. Upon receipt of your return, we will issue you a refund or alternatively, an online credit note for you to repurchase the size or style you need via the website.


For Melbourne metropolitan customers, you can still take your order with your proof of purchase to one of our stores to exchange in store.


Please note: Currently, our Melbourne stores have a limit of how many custmers may enter at one time as per the Victorian Government guidelines.


Stores are not able to refund PayPal payments directly, they can accept the return and coordinate with Online Customer Service to organise your PayPal refund. You will be notified via email of the completed refund via PayPal. Please feel free to contact Customer Service if you have any queries.