Shipping & Returns

What are the costs for delivery?

Birkis4U Pty Ltd offers FREE delivery for ALL orders.

Please Note we DO NOT ship outside of Australia.
 

When will my purchase arrive?

Birkis4U generally ships orders within 48 business hours, however, during busy periods it may be up to 72 business hours.

Shipment is made via TNT Overnight Firstclass or Couriers Please for the Melbourne Metropolitan area.

Australia Post Express is used for Post Office Boxes and rural properties. If you are in an isolated or rural area and think TNT may not deliver to your area, please let us know and we'll ship your order via Australia Post Express.

Delivery times after despatch vary from next day delivery for some capital cities, up to 3 days for rural areas, and up to a week for remote locations.

If you require assistance in tracking your package, please contact one of our customer service staff on 1800 623 423 (option 3 for online sales) or via email info@birkenstock.com.au

Delivery conditions

Birkis4U Pty Ltd recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

If no-one is available at the time of delivery, a card will be left for you to arrange re-delivery or to collect your TNT or Couriers Please satchel at your convenience; or if the driver believes there is a safe place to leave your parcel, they have 'authority to leave', if safe to do so.

TNT and Couriers Please may choose to leave your parcel at a collection point if there is no one home or if the driver deems it is unsafe to leave. If this is the case, they will not arrange for redelivery and you will need to collect your parcel from the designated collection point, often your local newsagency or other such store.

If you do not think it is safe to leave,  please let us know where you'd like it left or request Australia Post.

If you live in a regional area or on a property and are not sure if TNT will deliver to your area, please let us know that you would like your parcel sent via Australia Post Express.

If there is a dog on your property that may  impede or affect the delivery please advise as such. It's best to secure your dog away from the letterbox or path to the front door if it's outside.

 

Delivery guarantee

At Birkis4U Pty Ltd we make every effort to have the items you want in stock.
In most instances, if a product appears on our site, we have it in stock.

Should an item be temporarily out of stock, a consultant will email you with anticipated
delivery dates or we will refund your order and try to locate an independent retailer for you to purchase from.

Returns

Information about returning products can be found in our Returns Policy/Terms and Conditions

If you intend to return an order, please do so within 14 days of receiving the goods and contact us for a Web Returns Authorisation Number via phone 1800 623 423 (option 3 for Online Sales) or via email info@birkenstock.com.au