Shipping & Returns

What are the costs for delivery?

Birkis4U Pty Ltd offers FREE delivery for ALL orders.

Please Note we DO NOT ship outside of Australia.

 

Please let us know if there is a DOG on your premises to avoid 'destruction upon delivery' issues.
 

When will my purchase arrive?

Birkis4U generally ships orders within 48 business hours, however, during busy periods it may be up to 72 business hours.

Shipment is made via TNT Overnight Firstclass/Road Express  or Couriers Please for the Melbourne Metropolitan area.

Australia Post Express is used for Post Office Boxes and rural properties. If you are in an isolated or rural area and think TNT may not deliver to your area, please let us know and we'll ship your order via Australia Post Express.

Delivery times after despatch vary depending on locations. For a more information on estimated delivery times, please contact our online staff on 1800 623 423 (option 3).

If you require assistance in tracking your package, please contact one of our customer service staff on 1800 623 423 (option 3 for online sales) or via email info@birkenstock.com.au

 

Delivery conditions

Birkis4U Pty Ltd recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

If no-one is available at the time of delivery, a card will be left for you to arrange re-delivery or to collect your TNT or Couriers Please satchel at your convenience; or if the driver believes there is a safe place to leave your parcel, they have 'authority to leave', if safe to do so.

TNT and Couriers Please may choose to leave your parcel at a collection point if there is no one home or if the driver deems it is unsafe to leave. If this is the case, they will not arrange for redelivery and you will need to collect your parcel from the designated collection point, often your local newsagency or other such store.

If you do not think it is safe to leave, please let us know where you'd like it left or request Australia Post.

If you live in a regional area or on a property and are not sure if TNT will deliver to your area, please let us know that you would like your parcel sent via Australia Post Express.

Delivery guarantee

At Birkis4U Pty Ltd we make every effort to have the items you want in stock.
In most instances, if a product appears on our site, we have it in stock.

Should an item be temporarily out of stock, a consultant will email you with anticipated
delivery dates or we will refund your order and try to locate an independent retailer for you to purchase from.

Returns

Information about returning products can be found in our Returns Policy/Terms and Conditions

If you intend to return an order, please do so within 14 days of receiving the goods and contact us for a Web Returns Authorisation Number via phone 1800 623 423 (option 3 for Online Sales) or via email info@birkenstock.com.au

IQ Bag

Retailers, encouraged and supported by governments, have made an effort over the past 25 years to remove plastic bags from shopping. When we go shopping today, we take the product we purchased home in paper bags, calico or fabric bags or we don't need a bag at all because we took our own along with us. This is fantastic, that we have made such progress in waste reduction.

Our shopping habits are changing though and today we purchase a lot of products online and have them conveniently delivered to our home. The problem with this, is that all the efforts we have made in waste reduction are lost, as all these online purchases are packaged in a mix of materials usually going into landfill. Even though some of the plastic satchels used for shipping are biodegradable, often the conditions for bio-degradation are not met when the bags are disposed of. In addition a plastic bag that degrades does not necessarily turn into something useful.

Birkenstock Australia together with Everton Grange have developed the IQ bag.

How it Works

IQ bags are made from 100% calico (cotton), a natural material. The bags are sealed for shipping to you, when you order shoes online. If the shoes do not fit or you need to return the delivery for another reason you can use the same bag to return the shoes in. If you are happy with your purchase, you can transform the shipping bag into a carry bag, because we will also supply a shoulder strap you can attach. Because Birkenstock's are repairable,  you can re-use the IQ bag to send the shoes to our workshop.

We are very proud of this idea and hope you support it with your $4 contribution for the manufacturing of the bag. The bags are of course also biodegradable once they have reached the end of their life.

 

*Please note, IQ bags may arrive with some marks on the exterior, due to the shipping process.