Shipping & Returns
What are the costs for delivery?
Birkis4U Pty Ltd offers FREE delivery for ALL orders.
Please Note we DO NOT ship outside of Australia.
When will my purchase arrive?
Birkis4U generally ships orders within 48 business hours, however, during busy periods it may be up to 72 business hours.
Shipment is made via StarTrack couriers.
Australia Post Express is used for Post Office Boxes and rural properties.
Delivery times after despatch vary from next day delivery for some capital cities, up to 3 days for rural areas, and up to a week for remote locations. Please note we do not ship on weekends or public holidays.
If you require assistance in tracking your package, please contact one of our customer service staff on 1800 623 423 (option 1 for online sales) or via email by replying to your order confirmation email.
Birkis4U Pty Ltd recommend that you choose a delivery point where someone will be available to take delivery of your purchases.
If no-one is available at the time of delivery, a card will be left for you to arrange to collect your consignment at your convenience, usually from your local Australia Post outlet; or if the driver believes there is a safe place to leave your parcel, they have 'authority to leave', if safe to do so.
If you do not think it is safe to leave, please let us know where you'd like it left or request that we remove the authority to leave before your order is depatched.
If there is a dog on your property that may impede or affect the delivery please advise as such. It's best to secure your dog away from the letterbox or path to the front door if it's outside.
At Birkis4U Pty Ltd we make every effort to have the items you want in stock.
In most instances, if a product appears on our site, we have it in stock.
Should an item be temporarily out of stock, a consultant will email you with anticipated
delivery dates or we will refund your order and try to locate an independent retailer for you to purchase from.
Information about returning products can be found in our Returns Policy/Terms and Conditions
If you intend to return an order, please do so within 14 days of receiving the goods and contact us via email for a Web Returns Authorisation Number.