COVID 19 - We are currently experiencing high demand, there may be delays to shipping and enquiry response times.

Shipping & Returns

COVID 19 – We are currently experiencing high demand, there may be delays to shipping and enquiry response times.

What are the costs for delivery?

Birkis4U Pty Ltd offers FREE delivery for ALL orders.

Please Note we DO NOT ship outside of Australia.
 

When will my purchase arrive?

Birkis4U generally dispatches orders within 1-2 business days. However, during busy periods such as the lead up to Christmas and Easter Holidays it may take up to 4 business days to dispatch. Please note we do not ship on weekends or public holidays.

Normally, delivery times after despatch vary from next day delivery for some capital cities, to 3-5 days for rural areas, and up to a week for remote locations. Delivery times are estimated and not guaranteed.

Shipment is made via StarTrack couriers.

Australia Post Express is used for Post Office Boxes and rural properties.

There have been some changes to delivery, due to COVID-19 please read here.

If you require assistance in tracking your package, please contact our Customer Service team or email by replying to your order confirmation email.

Delivery conditions

Please note our courier services have adopted some new measures to allow for social distancing such as contactless delivery during the COVID-19 Pandemic. You can read more about that here.

Under ordinary circumstances, Birkis4U recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

If no-one is available at the time of delivery, a card will be left for you to arrange to collect your consignment at your convenience, usually from your local Australia Post outlet; or if the driver believes there is a safe place to leave your parcel, they have 'authority to leave', if safe to do so.

If you do not think it is safe to leave, please let us know where you'd like it left or request that we remove the authority to leave before your order is depatched.

If there is a dog on your property that may  impede or affect the delivery please advise as such. It's best to secure your dog away from the letterbox or path to the front door if it's outside.

 

Delivery guarantee

Birkis4U endeavour to get all items ordered out to you as soon as possible. If there has been an unforeseen stock shortage in our warehouse, we will try to source the item from our boutique stores. If there is none available, someone from the Customer Service team will contact you as soon as possible.

 

Returns

Information about returning products can be found in our Returns Policy/Terms and Conditions

If you intend to return an order, please contact the Customer Service team via email for a Web Returns Authorisation Number within 14 days of receiving the goods.